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FAQ
Can I arrive early to my booking to have time to set up?
You cannot arrive early or leave later than your scheduled booking time. If you need more time to set up or tear down, please factor that into the time you book for. There is a 1.5x rate for overtime.
What happens if I arrive earlier or leave later than my scheduled booking time?
If you arrive before your scheduled booking time, or leave later than your scheduled booking time, you will be invoiced for the amount of time you went over for your booking. There is a 1.5x rate for overtime. You will be unable to book with Collective again until the invoice is paid.
Is there a minimum amount of time I need to rent for?
Yes. There is a minimum of 1 hour for rental sessions.
How do I book?
To book, please follow the instructions on our booking page.
When do I pay for booking?
Rental fees are required to be paid at time of booking. Once you select your date and time, you'll be taken to the payment page. Payment is required to secure your date and time. We cannot reserve dates. There is a pay in 4 option via Paypal for your convenience.
Can I reschedule my booking?
Yes. Rescheduling requests must be made at least 48 hours prior to the scheduled rental time. Rescheduling is subject to availability and must be re-booked within 30 days of the original booking date.
Can I cancel my booking?
Yes, you may cancel and receive a full refund if your request is 48 hours or more prior to your booking. If your cancellation request is less than 48 hours in advance, you may receive a 50% refund.
Can I bring alcohol for photoshoots?
No alcohol is permitted at Collective. Collective does not have licensing to have alcohol on the premises, so it is not allowed to be opened or served even if it is just a prop.